Today, more than ever before, businesses of all shapes and sizes are reliant on technology. With so many business-critical resources wrapped up in tech, it’s never been more important for business owners - particularly from small enterprises - to understand the impacts that could happen when things go wrong. In today’s guide, we’re going to take a look at some of those impacts - and how to reduce their effects. Let’s get started with some of the basics.
Expect The Worst
Not trying to be Debbie Downer, but here's the thing about downtime in your IT systems - it’s going to happen no matter how careful you are. Technology failure can occur in a vast amount of different areas, from hardware issues through to database corruptions.
The key is to manage that downtime so that it has the least impact possible on your business performance. Don’t forget, there may be times when a failure can be recovered in a short period of time, but bigger problems could mean shutting down your business for several days.
Downtime Impacts Everything
Don’t underestimate the impact of downtime on every single aspect of your business. Many people think about downtime as a problem for core IT systems, but this is a mistake. You also have to bear in mind that downtime also includes your primary computers crashing in the middle of a deadline.
Your copywriters or fax machines could crash in the midst of a job, too. And you also have to take into account the length of time it takes to upgrade your systems, or synchronize them - not only might this need to occur while your systems are offline, but it can also result in the need for extra manpower resources. So, the impact of downtime doesn’t just affect your sales or visitor numbers to your site - it also hurts your productivity.
First, be aware that Murphy’s Law means that if something can go wrong, it will. With this in mind, it’s vital to have a plan in place to deal with outages, system failures and downtime. According to the disaster recovery solutions and services by Infrascale, there are a few things you need to consider for your core systems. Using the cloud can help in many different ways, for example, and tends to be cheaper than running your own systems, as well as providing failovers for those ties when things go wrong.
But, as a small business owner, it’s also important to have the backup for every piece of equipment that is necessary for your critical business tasks. You should have support for all your printers, fax machines, and essential electrical gear - or at the very least, alternative equipment that you can switch in the event of an emergency. You need repair policies in place, too, and a list of phone numbers of services that can help as soon as possible. Don’t forget, time is the biggest commodity every small business has to consider, and when your technology breaks, you can’t afford to let it cost you.
If the recent reports on ransomware have't caused things to hit home, anyone, no matter how big or small a company can be affected by tech meltdown.
Have you experienced any major technology disasters in your small business? Share your experience and your tips to protect your digital domain in the comment section below.
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